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Privacy policy

Website: https://cutl.online
Contact Email: info@cutl.online

1. Introduction

This Privacy Policy explains how cutl.online (“we”, “our”, “us”) collects, uses, and protects the personal and project-related data you (“you”, “your”, “user”) provide when using our platform.

We are committed to ensuring your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable Dutch and EU privacy laws.

2. Information We Collect

When you use cutl.online, we may collect the following types of data:

a. Account Information

  • Email address

  • Password (stored encrypted)

  • Subscription type (free/premium)

b. Customer and Legal Entity Data (entered by you)

  • Company names

  • Contact persons

  • Addresses

  • VAT numbers and registration numbers (if provided)

c. Project Files

  • Uploaded DXF and related design files

  • Project metadata and quotation parameters

d. Payment Information

  • Billing status and subscription details (processed securely by third-party payment providers — we do not store payment card details)

e. Technical and Usage Data

  • IP address

  • Browser type and version

  • Device information

  • Usage logs (for security and analytics)

3. How We Use Your Data

We use your data to:

  • Provide, maintain, and improve our services

  • Parse and analyze uploaded files

  • Generate project quotations

  • Store and manage your customer/legal entity data

  • Offer customer support

  • Comply with legal obligations

We do not sell your personal or project data to third parties.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual necessity: to provide services under our Terms of Service

  • Consent: where applicable, e.g., optional communications

  • Legal obligation: for compliance with tax and financial regulations

  • Legitimate interest: in improving the platform and ensuring its security

5. Data Sharing

We may share your data only with:

  • Third-party service providers (e.g., payment processors, hosting providers) under strict data processing agreements

  • Legal authorities, if required by law or in response to lawful requests

6. Data Storage and Retention

  • All user data is stored securely on servers located in the EU.

  • We retain account and project data for as long as your account is active.

  • Upon request for account deletion, your data will be erased within 30 days unless we are legally required to retain some data.

7. Your Rights

Under GDPR, you have the right to:

  • Access the data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your personal data

  • Object to certain processing activities

  • Request data portability

To exercise any of these rights, email us at info@cutl.online.

8. Security

We use industry-standard technical and organizational measures to protect your data from unauthorized access, loss, or alteration. This includes:

  • Encrypted passwords

  • Secure HTTPS connections

  • Regular server updates and monitoring

9. Cookies and Tracking

We may use cookies or similar technologies to improve your experience and analyze platform usage. You can control cookie preferences through your browser settings.

A detailed Cookie Policy will be published separately if needed.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the platform indicates acceptance of the updated policy.

11. Contact

For privacy-related questions, contact:
info@cutl.online

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